Month 14 – Customer Loyalty

The Completion Level of Your Training.

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Week 1: 30 Minute Sales Meeting

30 Minute Sales Meeting – Customer Loyalty

Today’s customers have many buying choices. That’s why building loyal customers means increased profitability for your business. Would your customers give your sellers a high customer satisfaction rating of 10? If not, those are customers who, given the opportunity, will seek out
alternatives to your products and services. And that can be costly to your company. As soon as sellers take the right actions to ensure customer loyalty, your customer satisfaction levels and referrals soar.

Download PDF: Customer Loyalty

Week 2: 10 Minute Sales Huddle Energizer

10 Minute Sales Huddle Energizer: Snap Out of It

“Positive mind. Positive Vibes. Positive Life”

“It Takes a Positive Attitude to Achieve Positive Results.”

“Your attitude is everything.”

“Positive action, combined with positives thinking, results in success.”

The list of quotes about positive mind are endless. Yet how often do people struggle with keeping a positive mindset? Some times things don’t always go as planned. Nor do we always wake up and jump out of bed as chipper as can be. We doubt ourselves and often allow the negative thinking to take over… and we know that isn’t a good thing. Ergo… the rubber band!

Sales Huddle Energizer

Introduce this activity and circle back throughout the week for updates.

1. Place a rubber band on your wrist.

2. Each time you have a negative or limiting belief thought – POP the band (ouch) and say, “Cancel Clear!”

3.Followed by, ‘Thank you for that thought. It no longer serves me.”

4. Next, reframe the thought in a positive way, such as:

  • I am capable of achieving goals. I’ve done it many times before and will do it again now!
  • My body is my temple and it heals itself.
  • Good things come my way because I deserve them.
  • Customers buy from me all the time and are thrilled at the results.

Get your rubber bands out – have some fun – and feel the energy and excitement in the air!

Download PDF: Snap Out of it

Week 3: Amazing Motivating Movie Clip

Texting While Walking

People don’t care how much you know until they know how much you care.

Texting while walking is as dangerous as texting while driving and it’s even called “Inattention Blindness”. Today our smart phone addiction can cause us to carry over Inattention Blindness to our prospects and customers.

That’s costly. Why lose a sale or add any additional time needed to meet with a prospect? Why dissappoint a customer by lack of attention? Turn off your cell phones, stop texting, listen attentively, be totally present and focus on the most important person – your prospect or customer.

Movie Link (02:29) https://www.youtube.com/watch?v=wl0JojWH1rQ

Motivational Discussion Questions (Select One)

  • What distracts us from keeping focused on our prospects and customers?
  • What are our “Inattention Blindness” actions that are detrimental to building relationships and advancing the sale?

Download PDF: Texting While Walking

Week 4: 10 Minute Sales Huddle Energizer

10 Minute Sales Huddle Energizer: Let’s Start Connecting

When we can’t get a briefing on the prospect from anyone we know, use the power of LinkedIn® and start connecting.

The first time you call a potential client is always interesting, especially when calling ‘blind’. We don’t know anything about them and it’s impossible to truly know their current and desired situation or what questions or objections they’re going to have for us. Luckily today there are a variety of social media tools to help us better connect with our future customers.

Sales Huddle

For today and this week – instruct your sales reps to take three minutes before their next call to a prospect.

In these three minutes they are to go to the person’s LinkedIn® page and the prospect’s company page. Here they are to find three things to talk about.

Information you find on the LinkedIn® pages provide some insight into their personality and what’s important to them. Good small talk is much more compelling than talking about the weather or sports.

The information can also be used in Step 3 of The 3 Step Launch.

The 3 Step Launch:

Step 1. Greet with salutation, your name and company

Step 2. Explain why calling – the What’s In It For Them

Step 3. Ask for a moment of time or a Connection Question

Download PDF: Let’s Start Connecting